Privacy Policy

1. Who we are

New Generation Electrical Ltd ("we", "us", "our") is a company registered in England and Wales. We are an NICEIC Approved Contractor and MCS Certified Renewable Installer operating across South Wales.

If you have any questions about this policy or how we handle your data, please contact us:

2. What data we collect

When you use our website or contact us, we may collect the following personal data:

• Your name, email address, and phone number (when you submit an enquiry or quote request)
• Details about your property and energy requirements (when using our Solar Calculator)
• Technical data such as your IP address, browser type, and pages visited (via standard server logs)

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Deliver the services you have requested
• Send you information relevant to your enquiry (we will not send unsolicited marketing without your consent)
• Improve our website and services
• Comply with our legal obligations

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: to fulfil a contract or take steps at your request before entering into one
• Legitimate interests: to respond to enquiries and improve our services
• Legal obligation: where we are required to retain records by law
• Consent: where you have given explicit consent (e.g. marketing communications)

5. How long we keep your data

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is typically retained for up to 3 years. Financial and contractual records may be kept for up to 7 years in line with HMRC requirements.

6. Sharing your data

We do not sell your personal data. We may share it with:

• Our trusted service providers (e.g. email and CRM platforms) who process data on our behalf under data processing agreements
• Regulatory bodies or authorities where required by law

7. Your rights

Under UK GDPR, you have the right to:

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (the "right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)

8. Cookies

Our website uses essential cookies required for the site to function. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and seek your consent where required.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.